Returns
To return a Matt Hysteria product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at matt@matthysteria.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: We can accept returns for print failure. Upon receiving your authorised return we will test the garment. If the garment has not been laundered to the garment instructions we would be unable to refund/replace.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. As all items are custom decorated with your designs we would not be able to replace for size issues. All of the available size information is on the site for each garment. If you are unsure what size to order please contact us.
:::: All garment colour and swatches are only approximate as all monitors display colour differently and can not accept returns on garment colour. However if the colour you have received is way off from how it displays on the site (ie; dark red instead of bright pink) we can refund/replace.
:::: Any printing method on to textile can not replicate the high resolution backlit image as seen on your RGB monitor. Our printing methods will reproduce your design as close as the printing process will allow. This is not a failing of our service but limitations in the process of matching monitor images with images printed onto fabric.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Matt Hysteria - Returns
Screenking Printing & Embroidery Ltd.
Head Office,
489 Warrington Road
Rainhill
Merseyside
L35 0LR
United Kingdom
